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We’d love to hear from you…

Give us a call or send us an email or a letter.  We are always here to help out in whatever way we can.

We’d love to hear from you…

Give us a call or send us an email or a letter.  We are always here to help out in whatever way we can.

Customer Service Centre

Telephone: 

0845 606 6766*

Email:

Address:
Domestic Metering
35 Homer Road,
Solihull,
B91 3QJ

Complaints

Providing a consistent and excellent customer service is vitally important to us and at the heart of everything we do.  If you are unhappy with any part of our services, then we want to know about it and do our best to put things right.

You can contact us via:

Telephone: 
0845 606 6766*

Email:
meteringcomplaints@nationalgrid.com 

Address:
Metering Complaints
35 Homer Road,
Solihull,
B91 3QJ

* Call’s to this number will cost 7 per minute, plus your phone company’s access charge.

Transco Faulty Meter (TFM) Team

Emergency 4 hour gas off visits.

Email: ic.faultymeters@nationalgrid.com

Tel: 08700 600 005

 

Siteworks

Non-standard metering works, service connection and disconnection requests.

Email: Siteworks@nationalgrid.com

Telephone: 0121 210 3763

 

Standard Work Requests

I&C U6, LP diaphragm U16 and above meter exchanges and installs.

Email: ic.standard1@nationalgrid.com

Telephone: 0121 210 3950

 

Asset Data Queries

Conversion factor, meter serial number queries etc.

Email: ic.queries@nationalgrid.com  

Telephone: 0121 210 3958

 

Portfolio Flow Queries

RGMA flow issues, appointment and de-appointments.

Email: ic.portfolio@nationalgrid.com 

Telephone: 0121 210 3958

 

Guaranteed Pulse (GPS) Queries 

Like for like meter exchanges to provide a pulsing meter.

Email: pulse@nationalgrid.com

Telephone: 0121 210 3950

 

Technical Query (TQ)Team

Meter faults including converter faults when gas is on.

Email: mamsitevisits.queries.mp.transco@nationalgrid.com

Tel: 0121 210 3955

 

Policy Meter Exchange Team

Ensuring National Grid assets are safe and managed in line with policy.

Email: ic.pme@nationalgrid.com

Tel: 0121 210 3956

 

MPU Team (Chatterbox/Pulse Splitter)

Managing third party connections to National Grid assets.

Email: box.ic.mpu@nationalgrid.com 

Tel: 0121 424 8232

 

AMR Team

Provision of automated meter reading.

Email: ngmamr@nationalgrid.com

Tel: 0121 424 8888

 

Complaints

Providing a consistent and excellent customer service is vitally important to us and at the heart of everything we do.  If you are unhappy with any part of our services, then we want to know about it and do our best to put things right.

Telephone: 0121 210 3950

Email: IC.complaints@nationalgrid.com

Address:
I&C Metering Complaints
35 Homer Road,
Solihull,
B91 3QJ