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Domestic

Serving the domestic gas industry and traditional gas meters in residential properties

Domestic

Serving the domestic gas industry and traditional gas meters in residential properties

Domestic image

Domestic

A Meter Asset Manager (MAM) and Meter Asset Provider (MAP), serving the domestic gas industry and traditional gas meters in residential properties. Our core services include, but are not limited to:

  • Meter installation, maintenance, exchange and removal
  • Customer service provision and support
  • Asset procurement and logistics management
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We’re here to help!

From basic service provision to complex metering queries, our 24/7 Customer Service Centre will happily answer any of your questions and provide you with the support you need.

We’re passionate about our customers and the services we provide, so please feel free to reach out to us on:

0800 001 4340

Customer Survey Results 2017 image

Customer Survey Results 2017

The Following are the feedback results from our latest customer feedback survey.

NPS Score +53

Customer Satisfaction 80

Ease of doing business 79

Trust 84

  • Metering Portal

    Asset data information and work requests by signatories to the National Grid Metering Ltd Contract.

    Metering Portal
  • IGT Meter Works

    Need support? Email the team at:

    domesticmeter.workrequests@nationalgrid.com
  • FAQ's

    To help you, a quick reference of common Metering service questions and answers.

    FAQ's
  • Policy Meter Exchange (PME) Programme

    Received a letter about a meter replacement in your area, and the date is inconvenient, then please call us on 0845 606 6766.

  • Engineer Hire

    For expert engineers availability to support your metering activities, contact the team on
    0121 424 8484.

  • News

    Read about our latest news, developments and awards

    News