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Residential

Serving the domestic gas industry and traditional gas meters in residential properties

Residential

Serving the domestic gas industry and traditional gas meters in residential properties

Residential image

Residential

A Meter Asset Manager (MAM) and Meter Asset Provider (MAP), serving the Residential gas industry and traditional gas meters in residential properties. Our core services include, but are not limited to:

  • Meter installation, maintenance, exchange and removal
  • Customer service provision and support
  • Asset procurement and logistics management
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We’re here to help!

From basic service provision to complex metering queries, our 24/7 Customer Service Centre will happily answer any of your questions and provide you with the support you need.

We’re passionate about our customers and the services we provide, so please feel free to reach out to us on:

0800 001 4340

  • Metering Portal

    Asset data information and work requests by signatories to the National Grid Metering Ltd Contract.

    Metering Portal
  • IGT Meter Works

    Need support? Email the team at:

    box.ngm.meteringworkrequest@nationalgrid.com
  • FAQ's

    To help you, a quick reference of common Metering service questions and answers.

    FAQ's
  • Policy Meter Exchange (PME) Programme

    Received a letter about a meter replacement in your area, and the date is inconvenient, then please call us on 0800 001 4340 or e-mail :

    enquirydesk@nationalgrid.com
  • Engineer Hire

    For expert engineers availability to support your metering activities, contact the team on
    0121 424 8484.

  • News

    Read about our latest news, developments and awards

    News